Apply now »

CEVA Logistics, one of the world’s leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Over 44,000 dedicated employees, working in 11 regional clusters around the globe, deliver operational excellence- to provide viable answers to the most challenging supply chain questions. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX. 

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations:  Unity, Growth and Excellence.  CEVA people are passionate about supply chain management.

Supply Chain Operations Specialist III - Mt. Juliet, TN

<span style="font-family:"Arial",sans-serif">Job Summary:

<span style="font-family:"Arial",sans-serif">Performs complex to specialized support to areas of the supply chain or operations, such as identifying operational or service concerns, running and analyzing operational reports, and interfacing with carriers on requirements.  Generally requires full knowledge of customers and carriers, addressing complex or escalated internal or external customer questions and concerns, and providing more complex customer service, quotes and tracking and tracking needs.


<span style="font-family:"Arial",sans-serif">Key Accountabilities:

  • <span style="font-family:"Arial",sans-serif">Receives and processes documents for accuracy, which requires complex knowledge of customers, carriers, and procedures.
  • <span style="font-family:"Arial",sans-serif">Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups.
  • <span style="font-family:"Arial",sans-serif">Utilizes databases, logs, and other sources to locate and verify information; information is usually complex in nature.
  • <span style="font-family:"Arial",sans-serif">Identifies and completes services or assists others that require special or expedited handing.
  • <span style="font-family:"Arial",sans-serif">Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
  • <span style="font-family:"Arial",sans-serif">Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations. 
  • <span style="font-family:"Arial",sans-serif">Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors are needed.
  • <span style="font-family:"Arial",sans-serif">Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
  • <span style="font-family:"Arial",sans-serif">Prepares information required for quotes or address potential services; provides more complex quotes.
  • <span style="font-family:"Arial",sans-serif">Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
  • <span style="font-family:"Arial",sans-serif">Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs.
  • <span style="font-family:"Arial",sans-serif">Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed.
  • <span style="font-family:"Arial",sans-serif">Performs other duties as assigned.


<span style="font-family:"Arial",sans-serif"> Education:

  • <span style="font-family:"Arial",sans-serif">    High School Diploma or GED required.  Specialist III and IV:  Associates Degree, or equivalent combination of work experience is preferred.


<span style="font-family:"Arial",sans-serif"> Experience:

  • <span style="font-family:"Arial",sans-serif">Specialist III:  Two years of specialized logistics or related operations support experience.


<span style="font-family:"Arial",sans-serif">Knowledge/Skills/Abilities:


  • <span style="font-family:"Arial",sans-serif">Developing relationships with customers and internal operations.
  • <span style="font-family:"Arial",sans-serif">Advanced operational and support principles and practices in supply chain environments.
  • <span style="font-family:"Arial",sans-serif">Applying and following policies and procedures.
  • <span style="font-family:"Arial",sans-serif">Utilizing databases and systems to review and verify logistics and transportation information.
  • <span style="font-family:"Arial",sans-serif">Relaying communications between carriers, providers, and customers.
  • <span style="font-family:"Arial",sans-serif">Preparing and handing off transportation and logistics requirements.
  • <span style="font-family:"Arial",sans-serif">Tracking and tracing shipments or product, typically domestic and more complex.
  • <span style="font-family:"Arial",sans-serif">Working with providers, carriers and services in a transportation/logistics environment.
  • <span style="font-family:"Arial",sans-serif">Identifying operational delays.
  • <span style="font-family:"Arial",sans-serif">Communicating and working to resolve potential concerns or delays.
  • <span style="font-family:"Arial",sans-serif">Operating in a fast pace and changing logistics/transportation environment.
  • <span style="font-family:"Arial",sans-serif">Operating in both a team and individual contributor environment.
  • <span style="font-family:"Arial",sans-serif">Communicating with co-workers to provide and receive direction.
  • <span style="font-family:"Arial",sans-serif">Proparing operational reports, queries, and service information.
  • <span style="font-family:"Arial",sans-serif">Preparing qoutes and service details.
  • <span style="font-family:"Arial",sans-serif">Must be able to read, write, and speak English fluently.
  • <span style="font-family:"Arial",sans-serif">Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software appplications.

Mt Juliet
Day Job

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Nearest Major Market: Nashville

Apply now »