CEVA Logistics is one of the leading Logistics service providers in the world. Our mission is to be the most professional logistics partner for our customer. We are growing strong and are continiously innovating. The culture within CEVA  is informal and transparant. The power of our company is in the talent of our people: Together we want to improve ourselves everyday. Within CEVA you receive plenty of room for your ideas and sufficient opportunties to develop yourself. How far do you want to go?

  • Salary

Senior iSeries Support Engineer


Primary purpose of the role                                                                                           

The iSeries Support L3 position will ensure the smooth operation of all servers, partitions, and applications to provide maximum performance, availability and a seamless world-class experience. Will be responsible to manage the activities and operations required to maintain the iSeries servers running OS/400 operating systems and involves consultation, planning, design, installation, configuration, administration, and maintenance of all relevant systems. 










Key accountability areas

Shows the key accountability areas of the role and indicates the ranked importance of each area in performing the role. These indicate the end result or outputs for which the role holder is responsible. In each case the associated performance indicator(s) should also be specified



Sound knowledge and experience in supporting varying levels of IBM OS/400, licensed programs, and virtualization


Strong knowledge of IBMi work management, performance tuning and analysis, OS upgrades, patching, and third party installations, upgrades, and patching


Full knowledge and use of i5/OS commands is a must. Basic CL programming knowledge is a must, proficiency is a plus


Provides support for production, test, and development environments globally


Routinely exercises independent judgement in developing methods, techniques, and criteria for achieving objectives.


Develops and maintains current documentation of all processes related to the administration of the iSeries environment and the ability to mentor team on technical competencies as required


Robot Administration- Robot Modules (Robot/Alert, Robot/Console, Robot/Scheduler and Robot/Network)

Replication Tool Administration (MIMX/ iTERA/QEDD HA/ Data Mirror/Vision) DR/HA Management


Effectively troubleshoots system issues and work with other departments if required to obtain a successful resolution within a short period of time meeting SLA targets


Perform basic to advanced problem determination and take proactive measures for any existing or potential problems through group discussions, recommendations, or previous experience


Must be self-motivated, independent, detail oriented, and able to work with minimal supervision


Must demonstrate excellent verbal and written communication skills


Serves as an escalation point for iSeries issues within user community and communicates status/issues to management on a regular basis


Must be able to accurately complete checklists and turnover


Perform other duties as assigned


Key working relationships


Identifies the most significant internal and external relationships that the role has, briefly describing the overall purpose of these relationships and the nature of the contact.


Provides day to day Run and Maintain and Project activities. Liaises with other teams providing support for user and/or application issues or queries across all teams directly or indirectly underpinning the CEVA environment

Liaise with all support teams, building strong relationships to ensure smooth operation of all partitions. You are the SME for all system related issues or questions.

Mexico City