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CEVA Logistics is one of the leading Logistics service providers in the world. Our mission is to be the most professional logistics partner for our customer. We are growing strong and are continiously innovating. The culture within CEVA  is informal and transparant. The power of our company is in the talent of our people: Together we want to improve ourselves everyday. Within CEVA you receive plenty of room for your ideas and sufficient opportunties to develop yourself. How far do you want to go?

  • Salary

Infrastructure Engineer

Description: 

Job Purpose: 

As a member of the CEVA Global Infrastructure Team, the Infrastructure Engineer is responsible to provide technical support to internal customers to resolve computer related, network, and software issues to ensure all computers, systems and servers are operating at optimal operating levels necessary to complete business tasks.

 

Key Accountabilities: 

  • Serve as a point of contact for technical support to internal customers in one or more of the following areas: password resets and logon failures, network failure alerts, computer equipment malfunctions, maintenance and relocation of computers and other technical and computing related issues.
  • Build, image and configure PCs, printers and RF scanners.  Maintain accurate inventory of the equipment.
  • Coordinate with the Global Network team, IT project teams and the business to plan and implement network infrastructure for new sites, site moves and site closures. 
  • Coordinate with the Global Network team and the business to schedule network infrastructure upgrades and equipment replacement as needed.
  • Work with Global InfoSec on Antivirus and software patching updates.
  • Answer, evaluate and prioritize incoming telephone calls, voice mail, e-mail or fax messages, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
  • Resolve intermediate technical issues (after escalation from less experienced technicians) through troubleshooting and basic technical support by recommending or performing actions to correct problems based on knowledge of the systems.  
  • Record and track all inquiries by creating tickets or reports to monitor resolution of technical issues.
  • Evaluate and prioritize help desk tickets and effectively escalate technical issues to more experienced technicians within the help desk and document all support calls for which resolution at Level II is not possible.
  • Maintain the call tracking system through the input of resolutions to issues and or tracking issues that are escalated to a higher level.  Enter data and add or delete information accurately and timely. 
  • Provide on-call support as scheduled.
  • Communicate information and progress reports, as applicable, to all necessary parties.
  • Follow established policies and procedures; determine and recommend potential enhancements.
  • Performs other duties as assigned.

 

Education and Experience

  • Bachelor degree in information technology or related field preferred.
  • Minimum 2 years corporate help desk experience preferred.

 

Certifications and Licenses

  • A + Certification, or
  • MCP (Microsoft Certified Professional) preferred

 

Languages and Communication Skills

  • Must be able to read, write, and communicate fluently in Spanish.
  • The ability to read, write and communicate fluently in English is strongly desired.
  • Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and standard operating procedures
  • Ability to effectively present information and respond to questions from management, employees and vendors.

 

  • Computer Skills
  • Computer hardware, email and operating system skills required.
  • Intermediate to expert skill in Excel , Word  and Windows operating systems

 

Other Skills/Experience

  • Technical support and troubleshooting experience with computer hardware, Windows desktop technology.
  • Strong understanding and knowledge of remote access applications.
  • Strong understanding of networks and their relation to end users.
  • Ability to learn and understand complex computer hardware and software technology.
  • Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
  • Ability to resolve issues quickly and correctly
  • Ability to develop and document processes and procedures.
  • Ability to work as a member of a team.
  • Ability to work independently while following established policy and procedures.

Ciudad de México
48

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